FAQ

Q: When will I get my Pre Order - Fan Edition CD?

A:  Custom CDs, along with the rest of your purchase, will ship out in the next 8-10 weeks. Unfortunately, we can't get you the album it is has been officially released to the public. Look out for the official release date in coming weeks.

Q: When will I get my order?

A: All orders are processed by our office within 3 business days, and are shipped within a 7 business days of processing. International orders can take over 7 days - 3 weeks to be delivered, so thank you for your patience.

Q: What forms of payment do you accept?

A: We gladly accept Visa, MasterCard & American Express( Except For 311, and John Fogerty Stores).

Q: Can I exchange or return an item I ordered?

A: Yes. Unworn items and accessories can be returned or exchanged, however Please attach a note in the package stating reason for return/exchange. (Please call or check online for product availability). Exchanges and Returns will receive a STORE CREDIT. See above for limitations.

Q: What if I accidentally list an incorrect address as my shipping address?

A: Please email or call customer service immediately with “WRONG SHIPPING ADDRESS” as the subject. In the body of your email, please include your name and your “Order Number”

Q: I want to order something, but it’s out of stock! When will you get more products in?

A: Check back for updated stock (we are constantly updating the store) Items in this store tend to sell our quickly.

Q: My card was declined but I still was charged

A: The charge is a pending transaction and will fall off within 2-3 business days. Your Credit card company or bank will hold these funds for your own safety.

Q: I have multiple transactions on my bank statement.

A: Multiple transactions usually show on your card because the credit card was declined because of wrong information entered like address, security codes, etc. If you get a confirmation order from our store via email, you got a successful transaction. All other transactions will fall off your back account in about 3 business days.

Q: Where do I access my MP3's & Downloadable Products

A: log into your account. On the left hand side options, find MY DOWNLOADABLE PRODUCTS. Your Mp3's and downloadable products will be here. All Downloads are available for a 1 time download so please download on your main computer.

  1.  I forgot my password, how do find it.
  2.  Go to my account, click forgot Password. It will email you password update.

Q: What do I do if I am having trouble with my cart?

A: Try enabling cookies on your browser.

For Internet Explorer:

. Click on Tools

. Go down to Internet Options

. In the Internet Options window click the Privacy tab

. Move the slider bar down to Medium, Low, or Accepts All Cookies

. Click the Apply button to save the settings

. Click OK to close the Internet Options window

. Exit the browser and begin a new transaction in a new window

For Firefox:

. Click on Tools . Go down to Options . Click on the Privacy icon

. Click on the button next to Cookies, make sure' allow site to set cookies' is checked

. Click OK to save changes and close the Options window

. Exit the browser and begin a new transaction in a new window

If you continue experiencing problems you might want to try using another computer or another browser type, or wait for 24 hours and try the transaction again.

Q: What are garment sizes?

A: If garment dimensions aren't noted in the individual cart, please refer to the below measurements of some of the most common garment styles: These measurements are approximate, as we use different companies for our stock. All sizes are length x width in inches. Garments are measured across the chest, under the sleeves, with the garment lying flat.

Sizing Chart

Mens/Unisex

T-Shirts: Mens Tee

XXL - 31.5 x 26

XL - 30 x 24

L - 29 x 22

M - 28 x 20

S - 27 x 18

XS - 25 x 17.5

Baseball Jerseys: 

Small - 24 x 15

Medium- 26 x 18

Large- 28 x 20

Xtra Large- 30 x 22

Outerwear

Hoodies: 

S- 27 x 20.5

M- 27 x 22

L- 27 x 25

XL- 27 x 28

XXL- 29 x 30

Womens Garments

Womens Tank Tops: 

XS - Chest 28 | Waist 23

S - Chest 30 | Waist 25

M - Chest 32 | Waist 27

L - Chest 36 | Waist 30